Effective: 6th of March 2025
1. Applicability of General Terms and Conditions
1.1 The following Terms & Conditions shall apply to all services provided by ICYSIM Inc, also referred to as ICYSIM, and in relation to prepaid eSIM reselling. The terms and conditions are provided on our website.
1.2 ICYSIM may accept variations of clauses when they are explicitly written in an agreement. This section pertains to various categories of individuals and entities that may use ICYSIM services or the ICYSIM platform and applications. By understanding these roles, you will be able to interpret the rights, obligations, and conditions covered under the Terms & Conditions (T&C).
1.3 End Users: The term “End User” refers to individuals who use ICYSIM eSIM services.
1.4 Business Users: ICYSIM offers services to entities, i.e., business users. These entities provide the end customers’ personal information through the use of eSIM for business and other activities.
1.5 End Customers: Individuals who receive ICYSIM eSIM services through ICYSIM account owners, whether for business or otherwise.
1.6 Job Applications: Job applications refer to individuals who have applied for a job. If an individual uses ICYSIM services, they will be referred to as a ‘Customer’.
1.7 This includes End Users, Business Users, and End Customers. The term ‘Customer’ is used as an umbrella term for those interacting with ICYSIM services. This distinction allows us to understand the rights and responsibilities of all parties involved.
2. Description of Services
2.1 eSIM Reselling: ICYSIM is involved in reselling prepaid eSIMs. This means that customers register with ICYSIM to buy an eSIM and use the services offered through the ICYSIM App.
2.2 Registration for ICYSIM eSIM Services: To use ICYSIM eSIM services, you must accept the General Terms & Conditions. The roles and responsibilities have been defined in Section 1. The registration process requires that you provide the following information:
2.2.1 End Users: End users will be asked to complete the transaction with their first name, last name, and email address. This information allows you to access ICYSIM eSIM services on the website and the App.
2.2.2 Business Users: As a business owner, you will be asked to provide information such as the company name, address, email address of a company user, website, region, industry, and phone number. These relevant details will help ICYSIM tailor its services to operational requirements and improve service delivery to end customers.
2.2.3 End Customers: When ICYSIM eSIM services are ordered by a business user, the transaction is handled by an initiating party. Business users are responsible for ensuring that the personal information of end customers is provided and complies with data protection regulations.
2.2.4 Intermediaries: If an ICYSIM eSIM is provided through intermediaries (e.g., hotels, travel agencies), they bear the responsibility of providing the necessary information required for the registration process.
2.3 ICYSIM has the right to acquire additional information from all categories of end customers to adapt to evolving service requirements and enhance the user experience overall. This collection of additional data is done in a manner that is respectful of the customers’ privacy and is compliant with data protection laws.
2.4 ICYSIM Engagements: ICYSIM strives to provide customers with quality service and goes the extra length to ensure that service is provided. However, ICYSIM does not guarantee that the service will be uninterrupted, provided on time, or free of faults or errors.
2.5 Customer Engagements: Customers of ICYSIM eSIM must not engage in illegal, abusive, or fraudulent activities that impair or damage the network in the process. In case of a breach of Section 2.4, the customers will be held liable to pay charges to rectify the situation of suspended services.
2.6 Device Compatibility: The customer is responsible for ensuring that the customer’s device is compatible with eSIM technology. ICYSIM does not take responsibility for ensuring that the device has eSIM compatibility, as this depends largely on the carrier and country of origin. When purchasing an eSIM, the customer is provided with a checkbox to confirm whether they have checked the device compatibility before making a purchase. Checking the box means the customer is responsible for the accuracy of their provided information.
2.7 With new mobile phones and device models being introduced into the market, the list of eSIM-compatible devices is extensive but not complete.
2.8 Start, Duration, and Termination of the Contract: The contract between the customer and ICYSIM is initiated when a customer purchases an eSIM on the ICYSIM website. This includes the main website (ICYSIM.com), the ICYSIM App, and any subdomains or associated platforms. The contract remains in effect as long as the customer retains ICYSIM’s services.
2.9 Activation of the eSIM is an acknowledgment of the Activation Policy by the customer.
2.9.1 End Users: The contract will be terminated when they delete the eSIM from their device or when ICYSIM restricts access due to violations of terms or policies.
2.9.2 Business Users: Business users can terminate the contract when they follow the steps to end the contract as per the terms of their specific agreement with ICYSIM. The agreement also ends when the ongoing partnership program and any associated commitments are concluded by the business user deleting the eSIM from the device.
3. Charges and Payment
3.1 Payment Conditions: ICYSIM accepts payments on the following platforms:
- Credit/Debit Card
- PayPal
- Google Pay
- Apple Pay
- Alipay
The currency for payment is US Dollars.
3.2 ICYSIM can process and secure credit card transactions. In certain cases, ICYSIM may charge additional processing fees during the transaction.
3.3 Automatic Renewal of End Users: ICYSIM provides continuous access to services without the need for renewals, allowing End Users to benefit from uninterrupted services. The renewal fee is charged automatically based on the End User’s preferred mode of payment, according to the billing cycle. The End User can cancel their renewal at any time, and this cancellation will take effect at the end of the current billing cycle. End users can also contact ICYSIM’s support for assistance with cancellation.
3.4 Charges for Use: ICYSIM charges are VAT inclusive unless specifically stated otherwise. Fees associated with eSIM purchases are also exclusive of taxes for business users. Business users must determine and cover taxes associated with their purchase on their end. The customer is not entitled to offset or claim against ICYSIM, except when claims are confirmed by a final court judgment.
3.5 Invoicing: ICYSIM provides a systematic approach to billing Business Users for their credits. This allows them to acquire eSIMs, top-ups, and other products and services offered by ICYSIM. The invoicing system provides clarity and accountability for any transactions between ICYSIM and Business Users.
4. Delivery
The purchased eSIM will be shown to the End Users on the website and on the app. The customers will also receive an email confirming the purchase and providing further guidance on installing and activating the eSIM.
Business users will be able to see the eSIMs displayed with other details of their Partner Program. They can also see the top-up packages and other services listed.
The customers of ICYSIM have diverse needs, and so the products and services ICYSIM offers are there to reflect these needs and requirements.
5. Refund / Cancellation / Modification Policy
The customer has the right to request a refund or replacement of an eSIM if there are issues with the installation process or if there are technical issues on ICYSIM’s end.
5.1. Refunds and Cancellation
5.1.1. Policies and Guidelines
The customer can request a refund within 30 days of the purchase, provided activation has failed or is no longer possible and necessary measures to troubleshoot have been taken.
The customer is provided full support to help resolve these issues before a refund can be granted.</p
