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Last Updated: 11/28/2025
Refund Policy
At ICY SIM, operated by VEROS GROUP LIMITED, we strive to ensure complete customer satisfaction with every eSIM purchase. If you are not fully satisfied with your eSIM, we offer a full refund under the following terms:
For any refund inquiries, please contact our support team at support@icysim.com.is based on the selected plan.
Eligibility for Refunds
Refunds are available for all eSIM purchases within 30 days of purchase, without exception.
To request a refund, please ensure the eSIM has not been activated or used.
How to Request a Refund
To request a refund, please contact our support team at support@icysim.com
Include your order number and any relevant details.
Refund Processing
Refunds will be issued to the original payment method within 5-7 business days after approval.
Please note that shipping or service fees are non-refundable.
Exceptions
After 30 days from purchase, refunds are no longer available.
Contact Information
For refund inquiries or support, please contact us at:
Email: support@icysim.com
Legal Entity: VEROS GROUP LIMITED
Registered Office: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG
