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Last Updated: 26th November 2025
1. Overview
ICY SIM, operated by VEROS GROUP LIMITED, provides digital eSIM services to offer global mobile connectivity. We strive to ensure our services are reliable, secure, and user-friendly.
By using our services, you acknowledge that connectivity, device compatibility, and network performance may vary depending on your device, location, and local network conditions.
2. Service Reliability
2.1 ICY SIM works to provide accurate and high-quality services but cannot guarantee uninterrupted service due to factors outside our control, including network coverage, device limitations, or third-party infrastructure.
2.2 We provide support and troubleshooting for any technical issues, and our Refund Policy applies if eSIMs fail to activate or are not delivered as promised.
3. Limitation of Liability
3.1 To the maximum extent permitted by law, ICY SIM’s liability for any claim arising from our services is limited to the amount paid by the customer for the affected service.
3.2 ICY SIM is not liable for indirect or consequential damages, such as lost profits or data, arising from the use or inability to use our services.
3.3 Customers are responsible for using devices compatible with eSIM technology and complying with local laws and regulations.
4. Third-Party Services and Links
ICY SIM may provide links to third-party websites or use third-party services for eSIM activation and mobile connectivity. We are not responsible for the content, performance, or availability of third-party services.
5. Changes to This Disclaimer
ICY SIM may update this Legal Disclaimer and Limitation of Liability at any time. Updated policies will be posted on ICYSIM.com, and continued use of our services constitutes acceptance of changes.
6. Contact Information
For inquiries or support:
Email: support@icysim.com
Legal Entity: VEROS GROUP LIMITED
Registered Office: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG
