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Welcome to the ICYSIM Support Center!
If you need help with your eSIM activation, troubleshooting, or managing your eSIM plan, you’re in the right place. Our support team is ready to assist you quickly and efficiently.
You can contact us directly by emailing support@icysim.com for fast assistance.
For an even faster response, use our live chat feature! Simply click the purple chat popup at the bottom right corner of your screen to submit a support ticket.
Our goal is to ensure your ICYSIM experience is smooth and hassle-free. We are here to help you every step of the way.
Frequently Asked Questions
Click the purple popup at the bottom right corner of your screen. Submit your ticket and our support team will assist you as soon as possible.
We usually respond within 1 hour during business hours. For urgent issues, submitting a live chat ticket speeds up the process.
Please include:
Your Order ID
The Email Address used for the purchase
A short description of the issue you’re facing
This helps us solve your issue faster.
Your eSIM is available instantly in the app and sent to you via email. Follow the on-screen instructions in the app or email to install the eSIM.
Yes, most eSIM devices support dual SIM functionality, allowing you to continue using WhatsApp and your primary number without interruption. Using an eSIM will not affect your conversations or contacts, as it is only used for data.
Yes, you can use an eSIM and a physical SIM simultaneously. If your device supports eSIM, you can choose which SIM to use as the primary for calls and texts, and which one for data. Both will work at the same time.
Yes, log in and go to ‘My eSIMs’ to see all your previous eSIMs and the remaining data on your current eSIM.
You should install your eSIM before departure. While installation can be done after you arrive, you’ll need Wi-Fi to complete the setup, so it’s best to do it before you leave. Activate data when you arrive at your destination; it will start working immediately, and data consumption will begin from that point.
- Make a purchase on the ICY website.
- Check the App for QR code.
- Go to Settings > Mobile/Cellular Data > Add Data Plan.
- Scan the QR code.
- Set up a name for the data plan.
- Switch between eSIM and physical SIM.
- Upon arrival, turn on data roaming and activate ICY data plan.
Find more helpful information to answer your questions by contacting our team
