Last Updated: 13th August 2025
1. Introduction
Welcome to ICY SIM (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website ICYSIM.com and use our services, including payments made via Stripe, PayPal, and other PCI-compliant payment processors.
By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.
2. Data Controller
ICY SIM is the data controller responsible for processing your personal data. You can contact us with questions or concerns at:
Email: support@icysim.com
3. Information We Collect
We collect the following types of information:
3.1 Personal Information: Name, email, billing address, phone number, and payment details when you purchase a product.
3.2 Payment Information: Payments processed via Stripe, PayPal, or other payment gateways may require your card or account details. ICY SIM does not store full card details. All payment information is handled securely by PCI-compliant processors.
3.3 Technical Data: IP address, browser type, device information, and cookies to improve service quality and prevent fraud.
4. How We Use Your Information
We process your data for:
- Order Fulfillment: To complete transactions via Stripe, PayPal, or other processors.
- Fraud Prevention & Security: To detect and prevent unauthorized transactions or suspicious activity.
- Customer Support: To handle inquiries, payment disputes, or refund requests.
- Legal Compliance: To meet tax, accounting, or regulatory obligations.
5. Payment Processing and Security
- Secure Transactions: Payments on ICYSIM.com are processed via Stripe, PayPal, and other PCI-compliant payment gateways.
- Fraud Detection: We may use tools such as Stripe Radar to detect and prevent fraud.
- Disputes & Chargebacks: In the event of a payment dispute, we may provide relevant transaction information to the payment processor or financial institution.
6. Third-Party Data Sharing
We do not sell or rent your personal information. We may share necessary data with:
- Payment Processors (Stripe, PayPal, etc.): To process payments securely.
- Fraud Prevention Services: To identify and prevent suspicious or fraudulent activity.
- Regulatory Authorities: When legally required or for investigations.
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections or deletion
- Object to processing under certain circumstances
- Withdraw consent where applicable
Requests can be made via support@icysim.com.
8. Cookies and Tracking
We use cookies to improve browsing, enable secure transactions, and detect fraud. You may manage cookie preferences in your browser settings.
9. Data Retention
- Transaction records are retained for at least seven years to comply with legal and accounting requirements.
- Other personal data is stored only as long as necessary for service delivery.
10. Policy Changes
We may update this Privacy Policy periodically. Updates will be posted on this page. Continued use of our website after changes indicates acceptance of the revised policy.
For questions or concerns, contact support@icysim.com.
