Privacy Policy – ICY SIM

Last Updated: 26th November 2025

1. Introduction

Welcome to ICY SIM, operated by VEROS GROUP LIMITED (“Company,” “we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard information when you visit ICYSIM.com and use our products or services, including payments made through Stripe, PayPal, and other PCI-compliant payment processors.

By using our website, you confirm that you understand and agree to this Privacy Policy.
If you do not agree, please discontinue the use of our website and services.

2. Data Controller

The data controller responsible for your personal information is:

VEROS GROUP LIMITED
SUITE C, LEVEL 7, WORLD TRUST TOWER
50 STANLEY STREET, CENTRAL, HONG KONG

📩 Email: support@icysim.com

3. Information We Collect

3.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address or delivery details
• Account or login credentials (if applicable)

3.2 Payment Information

Payments are handled exclusively by secure, PCI-compliant third-party processors, including Stripe, PayPal, or other authorized providers.
We do not store or have access to full card numbers or sensitive authentication data.

3.3 Technical & Usage Data

Automatically collected when you browse the website:

• IP address
• Browser type and version
• Device details
• Operating system
• Cookies and tracking data
• Usage logs (pages visited, time spent, and actions performed)

This data helps us maintain security, improve performance, and detect fraudulent activity.

4. How We Use Your Information

We use your data for the following purposes:

Order Processing

To process orders, send confirmations, deliver digital products, and manage recurring subscriptions when applicable.

Payment & Fraud Prevention

• To verify transactions
• Detect suspicious activity
• Prevent chargebacks or unauthorized use
• Comply with anti-fraud measures (e.g., Stripe Radar)

Customer Support

To respond to inquiries, assist with orders, and resolve payment or technical issues.

Legal & Compliance Obligations

To comply with:

• Tax and accounting requirements
• Applicable Hong Kong and international laws
• Anti-fraud and anti-money laundering requirements
• Evidence necessary for chargebacks or disputes

5. Payment Processing & Security

• All transactions are processed via Stripe, PayPal, or equivalent regulated payment service providers.
• All payment processors comply with the Payment Card Industry Data Security Standard (PCI DSS).
• Your full payment details are never stored or accessible on ICYSIM.com servers.
• In the event of a chargeback, dispute, or fraud investigation, we may provide necessary transaction information to the relevant financial institution or payment processor.

6. Third-Party Data Sharing

We do not sell, rent, or trade your personal data.
However, we may share information with trusted third parties for specific purposes:

6.1 Payment Gateways

Stripe, PayPal, and similar services receive necessary billing and transaction data.

6.2 Fraud & Security Services

Used to verify identity, prevent fraud, and secure transactions.

6.3 Regulatory & Legal Authorities

If required by law, court order, or regulatory obligations.

All third parties are required to process your data securely and only for the intended purpose.

7. Your Data Protection Rights

You may exercise the following rights:

• Access: Request a copy of your personal data
• Correction: Fix inaccurate or incomplete information
• Deletion: Request erasure where legally permissible
• Restriction: Limit how your data is processed
• Objection: Object to certain types of processing
• Withdraw Consent: When processing is based on consent

To make a request, contact: support@icysim.com

We may require identity verification for security purposes.

8. Cookies & Tracking Technologies

We use cookies to:

• Improve browsing experience
• Enable secure login and checkout
• Prevent fraud
• Analyze website performance

You can manage cookies through your browser settings at any time.
For detailed information, please see our Cookie Policy.

9. Data Retention

We retain data only for as long as required:

• Transaction records: Minimum 7 years (legal & accounting requirement)
• Customer support records: As long as needed for legitimate business purposes
• Marketing data: Until you unsubscribe or request deletion

When data is no longer required, it is securely deleted or anonymized.

10. Updates to This Policy

We may amend this Privacy Policy to reflect changes in laws, technology, or business practices.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of our services means you accept the updated version.

11. Contact Us

For questions about this Privacy Policy or your data rights:

📩 Email: support@icysim.com
🏢 Legal Entity: VEROS GROUP LIMITED
📍 Registered Office:
SUITE C, LEVEL 7, WORLD TRUST TOWER
50 STANLEY STREET, CENTRAL, HONG KONG