Privacy Policy – ICY
Last Updated: 03/06/2025
1. Introduction
Welcome to ICY (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website ICYSIM.com and use our services, including payments made via Stripe and other payment processors.
By using our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our website.
2. Data Controller
ICY is the data controller responsible for processing your personal data. If you have any questions or concerns, you can contact us at:
Email: support@icysim.com
3. Information We Collect
We collect different types of data, including:
- Personal Information: Name, email, billing address, phone number, and payment details when you purchase a product.
- Payment Information: When making a payment through Stripe or other processors, we may collect your payment method details. However, ICY does not store your complete card details. Payment data is securely handled by Stripe and other PCI-compliant processors.
- Technical Data: IP address, browser type, and cookies to enhance security and prevent fraud.
4. How We Use Your Information
We process your data for the following purposes:
- To complete transactions: Your payment details are securely transmitted to Stripe or other payment processors for order fulfillment.
- Fraud prevention and security: We may share data with Stripe and financial institutions to prevent fraud and unauthorized transactions.
- Customer support: If you contact us regarding payment disputes or refunds, we may need to verify your purchase details.
- Legal compliance: We may retain transaction data for tax, accounting, and regulatory requirements.
5. Payment Processing and Security
- Secure Transactions: Payments on ICYSIM.com are processed securely via Stripe, PayPal, and other trusted payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).
- Fraud Detection: We may use Stripe Radar and similar fraud prevention tools to detect and prevent unauthorized transactions.
- Disputes and Chargebacks: If a dispute or chargeback occurs, we may provide transaction details to the payment processor or financial institution handling the dispute.
6. Third-Party Data Sharing
We do not sell or rent your personal data. However, we may share necessary information with:
- Payment Processors (e.g., Stripe, PayPal): To process transactions securely.
- Fraud Prevention Services: To detect and prevent suspicious activities.
- Regulatory Authorities: When required by law or for fraud investigations.
7. Your Rights and Data Control
You have the right to:
- Access your personal data
- Request corrections or deletions
- Object to processing under certain circumstances
- Withdraw consent (where applicable)
To make a request, contact us at support@icysim.com.
8. Cookies and Tracking
We use cookies to enhance your browsing experience and ensure secure transactions. You can control cookie preferences in your browser settings.
9. Data Retention
- Transaction data is retained for at least seven years as required for legal and accounting purposes.
- Other personal data is stored only as long as necessary for service delivery.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website after changes take effect constitutes acceptance of the revised policy.
For any questions, contact us at support@icysim.com.
