🌐 Activation Guide

Activate Your eSIM

eSIM installed? Now switch it on when you land β€” takes 30 seconds.

Install vs Activate β€” what's the difference?
πŸ“₯
Installation (before your trip)Scan the QR code to add the eSIM profile. Done at home on Wi-Fi. See guide β†’
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Activation ← You are hereSwitch to ICY SIM data when you arrive. Takes 30 seconds in Settings.
1
βš™οΈ

Open Settings

Go to Settings β†’ Cellular (or Mobile Data).

2
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Select Your ICY SIM Plan

Tap the ICY SIM plan β€” labelled by the name you gave it during installation.

3
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Turn On This Line

Toggle "Turn On This Line" to green.

4
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Set as Data Line

Go back to Cellular β†’ Cellular Data and select your ICY SIM line.

5
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Enable Data Roaming

Tap your ICY SIM line β†’ toggle Data Roaming ON. This is required for data to work abroad.

6
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Connected!

You'll see a carrier name in the status bar within a few seconds. You're live.

✈️ Pro Tips for Travelling

πŸ“΅ Mute Home Roaming

Turn off data roaming on your primary SIM to avoid surprise charges from your home carrier.

πŸ“ž Keep Your Number

Your home SIM still handles calls & SMS. ICY SIM is data-only β€” your number stays active.

πŸ“Š Monitor Usage

Open the ICY SIM app anytime to see remaining data and plan validity in real time.

⏰ Validity Starts on Use

Most plans begin their countdown from first data use β€” not from the purchase date.

πŸ›œ Use Wi-Fi When Available

Connect to hotel or cafΓ© Wi-Fi to save mobile data for when you're on the move.

⚑ iOS Quick Switch

Long-press the connectivity tile in Control Centre to switch SIMs instantly.

Common Issues

No signal after activating

Check Data Roaming is ON for the ICY SIM line. Restart your phone. Try selecting a network manually in Settings.

Data not working despite signal

Confirm ICY SIM is the preferred data SIM. APN may need manual config β€” contact support.

Plan shows used but I haven't connected

Some plans start validity from activation, not usage. Check plan details in the ICY SIM app.

Ran out of data mid-trip

Buy a top-up plan instantly inside the ICY SIM app β€” no need to contact support.

Need more data?

Top-up plans available instantly inside the ICY SIM app.