Step-by-Step Guide

Install Your eSIM

Works on iPhone and Android. Done in under 2 minutes.

Next: How to Activate →Check Compatibility
Before you start
📱
ICY SIM app installedYour QR code lives there
📶
Wi-Fi or active dataNeeded to download the eSIM profile
🔓
Carrier-unlocked deviceCheck your device →
⏰
Install before your tripQR code is single-use — don't rush it at the airport
Recommended — fastest method
1
📲

Open ICY SIM App

Go to My eSIMs, tap your plan — the QR code is displayed there.

2
⚙️

Open iPhone Settings

Go to Settings → Cellular (or Mobile Data).

3
➕

Tap "Add eSIM"

Tap Add eSIM or Add Cellular Plan, then select Use QR Code.

4
📷

Scan the QR Code

Hold your camera over the QR code shown in the ICY SIM app on another screen.

5
🏷️

Label & Confirm

Name the plan (e.g. "ICY Japan") and tap Add Cellular Plan to finish.

6
✅

Done!

eSIM installed. Activate it when you land at your destination.

Scanning from the same phone? Ask someone to show the QR on their screen, or switch to the Manual Code method above.

Common Issues

QR code won't scan

Increase screen brightness on the device showing the QR code, or switch to the manual code method.

"SIM Not Supported" error

Your device may be carrier-locked or a China variant. Contact your carrier to request an unlock.

Installation stuck or failed

Ensure you have stable Wi-Fi. Restart your phone and try again. Contact support if it persists.

QR code already used

Each code is single-use. If scanned on the wrong device, contact support@icysim.com for a replacement.

eSIM installed? Now activate it.

Switch to ICY SIM data when you arrive at your destination.

Contact SupportActivation Guide →