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Tap Help in the app menuStep-by-step eSIM setup for iPhone and Android.
Turn on your eSIM data when you land.
Check if your phone supports eSIM.
New to eSIM? Start here.
Learn about our refund conditions.
How and when you receive your eSIM.
Your QR code and activation details are delivered instantly to your ICY SIM app. Open the app, go to My eSIMs, and your plan will be there. Also check your confirmation email.
No. Each eSIM plan is tied to a single device after the QR code is scanned. You cannot transfer an installed eSIM to another device.
Ensure Data Roaming is enabled for the ICY SIM line in your device settings. Check that ICY SIM is set as your preferred data SIM. Restart your device if needed.
Yes! Your home SIM remains active for calls and SMS. ICY SIM handles data only — you keep your number.
It depends on the plan. Regional plans cover multiple countries. Check the plan details before purchase for covered destinations.
Open the ICY SIM app and go to My eSIMs — it shows your remaining data and plan validity in real time.
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